SERVICES
Service Desk
Our Service Desk model, which has been in operation for over 15 years, meets all the needs of customers who require a complete, centralised, technical and application support service, 24 hours a day, 365 days a year.
Thanks to consolidated governance and processes, we can satisfy all needs in this area, integrating activities ranging from the SPOC (single point of contact) to the IT and application Helpdesk for managing requests and resolving problems.
The model is completed with a service for monitoring and tracking the entire lifecycle of tickets managed by the service desk.
Our Crew responds in all the languages required, and thanks to its multicultural nature it does this in full harmony with the person contacting us, taking care of his or her request, from opening to resolution.
Digital Workplace and Integrated Logistics
We have integrated in a single solution all the fundamental services for managing each phase of the life cycle of workstations, PCs and mobile devices.
Based on our experience in the field, we offer a solution based on a structured approach that helps us to effectively develop and execute technological renewal projects and centralised and secure asset management services.
We like to provide resources and tailor-made solutions to assist in the main phases of end-user support and integrated logistics services.
Procurement, warehouse management, staging and configuration, shipping and tracking, replacement and decommissioning, software support, security patch management, hardware maintenance, third-party coordination, reporting and governance. An efficient organisation in continuous harmony and alignment with the customer
Infrastructure IT & Cyber Security
We design, build and manage on-premises, cloud and hybrid cloud IT infrastructures. We are confident that the experience of our staff and the reliability of our organisation are essential for defining digital transformation paths.
On this basis, we have built strategic partnerships, acquired skills and grown our team of systems engineers and architects. We are a structured but dynamic and responsive “System Integrator”, willing to pay attention to our customers, understand their needs and build tailor-made solutions and services. We like to create together, to support the client’s IT in its essential role of supporting daily operations, and to cooperate to design innovative projects and strategies to improve and increase business value.
Physical and virtual IT environments, data storage and backup systems, Cyber Security and perimeter security, Data Center implementation or migration projects are our main areas of expertise.
The presence of our System Monitoring team, operating 365 days a year, 24 hours a day, guarantees a proactive control service of the client’s infrastructures and timely interventions.
Cloud Service
We came to the Cloud following the route of Industry 4.0 which, by promoting technological evolution, has transformed the market and business models.
The criticality of the last two years has accelerated this transformation to facilitate the smart work mode of employees.
Thanks to specialised skills and consolidated partnerships with the main market leaders, we are now able to propose solutions for every need:
design Cloud or Hybrid Cloud projects hosted in data centres up to Tier 4 for Infrastructure as a Service (IaaS), Platform as a (PaaS), Software as a Service (SaaS), Backup as a Service (BaaS) and Disaster Recovery as a Service to guarantee Business Continuity.
We accompany our customers into a reality that offers countless advantages:
Accompagniamo i nostri clienti in una realtà che offre innumerevoli vantaggi:
- Data protection and security
- Disaster recovery and Business continuity
- Reduced management costs
- Flexibility and scalability
GOVERNANCE
The key element at the heart of all Arka Service is the “Governance Team”. A management system headed by the PMO “Project Manager Office”, which, thanks to the consolidated experience of its Project Managers and Service Managers and to the Analysis & Reporting and Quality Control structures, guarantees the supervision and coordination of all operational and management processes and activities.
It is an efficient and effective organisation supporting the operational structures, the first point of reference for customers, the guide and promoter of actions and plans for the continuous improvement of the services provided.
It provides proactive monitoring, both quantitative and qualitative, of all the services delivered and of all the projects underway, according to service levels and always aimed at maximum satisfaction of end users and customers.
This is a governance model that has been strengthened thanks to the experience gained over the years in service delivery, based on processes and methodologies/best practices such as PMI, ITIL and Prince. The element that we consider to be successful does not reside in the knowledge of these practices, but in the ability and determination to be able to adapt and decline them to the specific context of the clients, with the appropriate degree of flexibility.
